Commercial & Market Execution

Order Taking Services

Introduced in 2020, Order Taking is a core commercial service. PSBL collects orders from approximately 35,000 unique customers per month.

• Coverage: 105 territories & 495 Upazilas
• Annual reach of over 70,000+ unique customers
• 134 Sales Associates & 14 Supervisors
• Android-based eZRx real-time order capture (draft saving options and SMS order)
• Centralized dashboards and analytics

A dedicated call center operates 8:00 AM–8:00 PM, 365 days, supporting inbound and outbound order activities as part of a robust Business Continuity Plan.